What is going on at the RIM with these new places? We see the signs, read about the place, look forward to patronizing the establishment, and then what happens? We walk away disappointed and unfulfilled.
I am not hard to please. All I want is friendly, timely service and good, hot food. Yes, ambience is great but cleanliness is important. I know we all think when we are paying our hard earned money we want what is expected. When we don’t receive it, we are dissatisfied.
Maybe I’m sounding harsh, but this is three in a row for new places at the RIM in San Antonio, TX. However, I will say that even though I am tough in this review, the Brass Tap will someday be a great place to visit. Let the review begin.
I got there before John. There were a few empty tables, so I grabbed one near the bar. John didn’t arrive until 12 minutes later and I hadn’t even been asked what I wanted to drink. Sure the server kept coming by, but would not make eye contact and there wasn’t like there were a lot of people in the room. When John sat at the table, low and behold, she stopped at the table. I know he’s handsome but what am I? Chopped liver?
I will say she was knowledgeable about the brews. We both ordered from her suggestions and started to look at the food menu. John had the Southerleigh Golden Export Lager, which he said was very good. He was gracious enough to allow me a sip and it was good. But I like a darker, richer beer so I ordered the Downtown Mrs. Brown. It was everything I expected, with a dark and rich aroma followed by the taste.
When the server brought our beers, she asked if we wanted to order some food. We said yes, and she said she would be right back. 20 minutes later, she finally arrived. It then took another 10 minutes for John to order another beer. Not sure why it couldn’t be done at the same time, but I’m sure there is a reason, right?!
Then she mixed up our food order. She placed John’s order on the table and took my plate back. Unfortunately, John couldn’t eat because we didn’t have silverware. Actually I shouldn’t say couldn’t because, like neanderthals, we started to break pieces of the fish with our fingers to taste. The fish was crispy and delicate inside, great flavor and texture. Server finally came back and dropped of my food and we had to remind her about the silverware. A light appears in the dim place as we finally see her coming with the tools we need to eat.
The house ketchup was okay. The coleslaw; although had great flavor, had way too much pepper in it. My sweet chili shrimp was tempura battered and tossed in sweet chili sauce. I liked the sauce and I am sure if I was able to eat it in time I would have liked the shrimp. However, there is nothing satisfying in eating room temperature battered shrimp.
Brass Tap has great potential. I have to also write that they knew they messed up and gave me my food for free without me asking or talking to the manager. A huge gold star for being aware. I know, even though I am critical in the review, as John says, “You can always correct bad service. Harder to correct bad food! John and I will visit again and give them another try.
Until next time, happy creating.